Website Maintenance Plans

Our maintenance plans ensure your website remains secure, up-to-date, and performs optimally. Every website requires regular maintenance to operate properly and securely.

What's included?

All our maintenance plans include the essential services described below, with higher-tier plans offering additional services and more allocated support hours.

Core Maintenance

All maintenance plans include these essential services:

Client Portal Access

Dashboard Access

You'll receive immediate access to your personal dashboard upon signing up for any of our maintenance plans.

Your personal dashboard provides:

• Invoice history and upcoming payments.
• Collaborative file management.
• Plan details and add-on information.
• Project status updates.
• Upstream provider details.
• Planned maintenance windows.
• *Tutorials & guides and many more.

• *Available in some maintenance plans.

Server Maintenance

We regularly perform:

• Server updates and security patches.
• Operating system upgrades.
• Performance optimization.

Some brief interruptions may occur during maintenance to enhance security and performance.

Software Updates

We strategically update software components to:

• Fix bugs and security vulnerabilities.
• Ensure compatibility between components.
• Maintain optimal functionality.

Security Monitoring

We implement multi-layered security measures to protect your data:

• Prevention systems to block unauthorized access.
• Firewall configurations and intrusion detection.
• Regular security audits.

Backup & Recovery

We safeguard your website through:

• Regular backups stored in multiple secure locations with multple providers.
• Quick disaster recovery options (within hours, not days).
• Protection against server outages and data loss.

Performance

We optimize your website speed through:

• Database optimization and cleanup.
• Image compression and code minification.
• Caching implementation for faster page load times.

Design Updates

We refresh your website design to:

• Keep it visually appealing and modern.
• Align with industry trends and best practices.
• Enhance user engagement and retention.

Response Time

Our basic support provides:

• 3 to 4 days of response time.

  We'll acknowledge your request and begin initial assessment within this timeframe.

• 9 to 12 days of diagnostic, resolution & revision.

  Complex issues require thorough investigation and testing to ensure proper resolution.

• 3 to 4 days for simple changes.

  Minor updates like text edits, image replacements, or small feature adjustments.

• 15 to 20 days for major enhancements.

  Significant functionality changes, custom feature development, or extensive redesigns.

Important

Consider subscribing to Priority Support to get faster response times and priority access to our team.

Care Plan Pricing

Our maintenance plans use a "cp" prefix (Care Plan) followed by the monthly hours included. For example:

• cp3.0: 3 hours per month (36 hours annually)

Flexible Hours

You can use your allocated hours as needed throughout the year. For example, you might:

• Use all hours in a single month for a major update
• Spread hours evenly across the year for regular small changes
• Save hours for planned future improvements

View our hourly rates and terms

WordPress

Automatic Updates

We enable automatic updates for trusted plug-ins to:

• Apply security patches promptly.
• Implement feature enhancements.
• Reduce manual maintenance time.

Not all plug-ins qualify for automatic updates based on their stability and reputation.

Manual Updates

We perform weekly manual updates (Tuesdays) for:

• Plug-ins with custom configurations.
• Components with potential compatibility issues.
• Critical website elements requiring careful testing.

For mission-critical WordPress sites, we test updates in a staging environment before applying them to the live site.

Backup Systems

Backup Types

Important

We provide three types of backups depending on your plan:

1. Database backups (website content only)
2. Website file backups (code and assets)
3. Full-site backups (both database and files)

Disaster Recovery

Our disaster recovery strategy includes:

• Copies stored in multiple data centers.
• Offline backups for maximum protection.
• Quick restoration processes for emergencies.

Compliance & Data Retention

We help maintain regulatory compliance with:

• Secure data storage meeting industry standards.
• Data retention policies (Singapore businesses require 5-year data logs).
• Separation of archived data from active website data.

Maintenance Schedules

Server maintenance is performed at scheduled times communicated through your client portal. For mission-critical websites, we can arrange custom maintenance windows during low-traffic periods.

Server Types

For websites on shared hosting, updates are managed to minimize disruption across all hosted sites.

For websites on VPS servers, maintenance is typically performed on Tuesdays between 4:00 AM - 5:00 AM Singapore Standard Time.