Support
We offer several support and maintenance add-ons to better support your website and ensure its optimal performance. Here are some of the add-ons we offer:
Priority Support
Priority support is essential for businesses that rely heavily on their website's continuous operation and need quick resolution of technical issues.
Whether you're running an e-commerce platform, a high-traffic website, or managing critical online services, our priority support ensures minimal downtime and expert assistance when you need it most.
Key features:
- Faster response times
- Monthly site reports.
- Direct access to senior developers
- Priority issue resolution
- Knowledge base development
| Tier | Features | Price |
|---|---|---|
| Silver | • Email support (business hours) • 24-hour response time • Knowledge base access | S$250/month |
| Gold | • Email & chat support (business hours) • 8-hour response time • Knowledge base access • Monthly check-in call | S$500/month |
| Platium | • Email & chat support (extended hours) • 4-hour guaranteed response • Direct access to senior developers • Quarterly strategy session • Priority issue resolution | S$880/month |
All plans include a dedicated support portal and monthly usage reports. Enterprise plans can be customized to meet specific business requirements.
Others
| Add-on | Description | Price |
|---|---|---|
| Back End Access | Additional user access to back end systems | S$45/user/month |
| Editing Hours | Professional editing and update services | S$25/hour (minimum 2 hours) |
| Hours Rollover | Carry unused editing hours to the end of the year | S$60/year |
| Screen Recording | Documentation of changes with screen recording | S$5/hour (add-on to editing hours) |
| Maintenance Logging | Detailed logs of all maintenance activities | S$35/month |
| Emergency Support | Priority response for critical issues | S$75/incident |
| Monthly Health Check | Regular website performance and security audit | S$50/month |
| Content Backup | Additional off-site backup of all website content | S$30/month |
Contact our sales team for custom packages or additional information.